TruLight Warranty
Limited Lifetime Warranty
Lifetime refers to the rated life of the lighting modules and control box: 100,000 hours, fixed at 11.4 years from installation. The warranty applies to systems installed by an authorized TruLight dealer. DIY kits are not covered.
At a glance
100,000 hours, 11.4 years
Lighting modules and control box are covered for 100,000 hours of operation, fixed at 11.4 years from the installation date.
Registered by your dealer
Your authorized dealer submits the registration within 30 days of installation. Coverage starts on the installation date.
Claims through your dealer
All claims go through the dealer who installed your system, with proof of installation date and purchase.
Permanent Lighting Limited Warranty
This warranty applies only to systems installed by an authorized TruLight dealer. DIY kits and any system not installed by an authorized dealer are not covered.
Warranty Coverage
The manufacturer warrants that the lighting modules and control box will be free from defects in materials and workmanship for 100,000 hours of operation, calculated as 11.4 years based on continuous 24-hour use.
The warranty period is fixed at 11.4 years from the installation date, regardless of actual usage.
This warranty applies only to the lighting modules and control box. All other components, accessories, or materials are excluded unless otherwise stated.
Warranty Registration
The warranty period begins on the installation date.
Authorized dealers must submit the warranty registration within 30 days of installation. Failure to submit within this timeframe may result in denial of warranty coverage. Submissions can be an emailed copy of signed agreement to warranty@thetrulight.com.
Product-Only Coverage
This warranty covers replacement products only.
It does not cover labor, including installation, removal, reinstallation, service calls, shipping, or other associated costs.
Prorated Warranty
This warranty is prorated over the 11.4-year warranty period.
If a product fails during the warranty period, replacement product credit will be issued based on the remaining unused portion of the warranty.
Warranty credit is provided in product only and not as cash or refunds.
Warranty Claims
All warranty claims must be submitted through the installing dealer and must include proof of installation date and purchase. The manufacturer reserves the right to inspect or request return of defective products before issuing warranty credit.
Exclusions
This warranty does not cover damage or failure caused by improper installation, misuse, modification, accidents, power surges, or external events such as storms or fire.
How to make a claim
- Contact the authorized dealer who installed your system. Have your installation date and proof of purchase ready.
- Your dealer files the claim with TruLight. TruLight may inspect or request return of the product before issuing replacement product credit.
- If you cannot reach your installing dealer, email warranty@thetrulight.com with your certificate number and installation address and we will route you to the nearest active dealer.
For dealers: registration
Email a copy of the signed customer agreement to warranty@thetrulight.com within 30 days of installation, or register it in the dealer portal.
Questions about your coverage?
Your authorized dealer is your first contact for any warranty question or claim.
Find Your Dealer